A: We aim to resolve all issues amicably through communication. Our contracts clearly outline terms and responsibilities. If a dispute arises, we prefer mediation. As we operate under Chinese/international commercial law, any legal arbitration would be subject to the jurisdiction agreed upon in our contract.
A: Yes, we can arrange a live video call via WhatsApp or Zoom to show you specific vehicles in real-time, answer your questions, and build trust.
A: For privacy reasons, we cannot disclose client lists without their prior consent. However, with their permission, we can connect you with some of our long-term partners in similar markets. We also encourage you to check our online trade profiles and reviews.
A: Our support continues until you successfully receive the documents and the vehicle lands at the destination port. We are available for consultation regarding document-related questions. Mechanical issues arising after clearance and local registration are beyond our control due to varying local conditions and usage.
A: We provide all necessary *export* documents. However, import clearance is the buyer's responsibility, as it requires a local licensed customs broker familiar with your country's specific regulations, duties, and taxes. We can offer general advice based on our experience.
A: All shipments are insured. In case of major delays due to carrier issues or a rare case of loss, we will initiate the claim process with the insurance company on your behalf to compensate for the loss as per the policy terms.
A: While we provide estimated timelines based on experience, sea freight can be affected by weather, port congestion, or shipping line schedules. We keep you updated on any significant delays.
A: Once shipped, we will provide you with the Bill of Lading number, container number, and vessel details. You can track the vessel's progress online via various shipping tracking websites.
A: Our final check is thorough. If an unforeseen issue arises, we will immediately notify you, provide evidence, and offer solutions: repairing it (with your approval and cost agreement), offering a similar replacement vehicle, or refunding your deposit.
A: Yes, we provide the Vehicle Identification Number (VIN) in our initial offer. You can use it to research the vehicle's history independently.
